FAQ

Virtual

Why is Heart & Soles virtual this year?

Bringing Silicon Valley residents together for a morning of running and giving back to the community is so important to us but even more important than that is the safety and well-being of our community.

As the COVID-19 pandemic continues we recognize that a virtual race is the only way that we can continue supporting our charities while providing a safe environment for you to take part and challenge yourself with some fun activities.

What is a virtual run?

Our virtual run is a 5K/10K run/walk that you are able to complete anywhere you desire – your neighborhood, your treadmill, on your favorite trail – and you can track & upload your own time through our results page. A virtual event is a great way for us to provide you with the benefits of a fitness event while continuing to provide support for our community partners.

How do I run the virtual race?

You can complete your virtual 5K/10K run anytime, anywhere on May 15th or May 16th. Run outside, on a treadmill, with family, or on your own. Use your preferred tracking app to record your time and complete the distance you registered for.

Registration

What’s included with the registration fee?

With your Heart & Sole registration, you will receive our jersey-themed tech race shirt, customizable bib, and an automatic entry into the Spring into Fitness Challenge where you can reach your fitness goals and earn badges along the way.

When does race registration close?

Registration is open until May 16th or until we sell out (Our last two virtual events have sold out).

How do I register for the Spring into Fitness Challenge?

With your 5K/10K registration, you are automatically entered into the Spring into Fitness Challenge.

Race Packet

How will I get my race packet?

During registration, you will be asked to select “Ship it to me” or to attend our COVID safe packet pickup. Race packets can be picked up at our packet pickup at Sports Basement Sunnyvale on May 14th and May 15th from 10 am to 5 pm or mailed directly to your front door.

If you select shipping, you must have a standardized US address, deliverable by USPS. Packets will be sent out starting May 10th.

When will I receive my race packet if I select the shipping option?

Race packets will be packaged and shipped via USPS First-Class Mail starting May 10th. To guarantee to receive your packet by race day (May 15th), you must register by May 10th.

Spring into Fitness Challenge

How do I participate in the Spring into Fitness Challenge?

With your 5k/10k registration, you are automatically entered into the Spring into Fitness Challenge. You will have access to our online mileage and activity tracker and will be able to earn virtual kudos and badges.

How do I earn badges?

Badges are earned by completing and submitting your results on our results page. Learn how to unlock certain badges by hovering your mouse over the badge or by clicking on the badge (on mobile). List of badges and milestones you can achieve here.

Submitting Results

When and where can I submit my time?

You can submit your run time on our results page beginning May 15th.

There are no awards for our virtual races based on performance. Results posted are on the honor system—if you cheat, you’re only cheating yourself.