Where can I park?
Parking for participants is in the main campus garage. All participants must be parked there by 7:30 am, at which point access closes in and out. Cars will be able to exit starting at 8:45 am. The main campus garage is located HERE!
HEALTH & SAFETY
What safety measures will be in place?
We will follow the California Department of Public Health guidelines for large outdoor events.
I need to make a change to my registration. How do I do that?
Click the “Manage Your Registration” link that’s is included in your confirmation email.
Are there any discounts?
No. There are no individual or group discounts. This event raises money for our local youth programs, so we would like to give as much money as possible to them.
May I register for the race on event day?
Registration will be available until the start of the race (space allowing). Our event has sold out in the past, so we recommend registering early as there is no guarantee there will be spots available on race day.
When does online registration close?
Online registration will stay open till 8:30 a.m. on race day. All participants must start thier race by 8:15 a.m. Please note our race has a participant cap so we cannot guarantee there will be spots available on race day.
May I pick up my shirt and bib on race day?
Yes! Swing by the bib pick-up table on race morning and have your bib number ready.
When/where do we pick up our Heart & Soles race shirts?
You can pick up your bib and shirt at the Sports Basement Sunnyvale Packet Pick-Up on May 5th from 12 – 6 PM. There is no shipping option for non-virtual runners.
When/where virtual Heart & Soles participants receive race materials?
You can elect to attend Packet Pick-up at Sports Basement Sunnyvale on May 5th from 12 – 6 PM to get your bib and shirt.
Or you can select our $10 shipping option and your packet will be mailed to your home the week of April 24th. Please note, you MUST be registered by April 26th to receive your packet by race day.
What do I need when I go to Packet Pick-Up?
You’ll need to know your bib number, which you can look up HERE (once assigned in April). You will also receive an email prior to Packet Pick-Up containing your bib number for easy reference.
Can I pick up my friend’s packet?
Yes, you’ll need the bib number and/or the first and last name of the participant.
Will there be awards for the runners?
Medals will be given to the first three men’s/women’s for 5K and 10K finishers in each race distance (Please note this will not be a certified course). Sports Basement gift cards for top finishers in each age group.
Is the race happening rain or shine?
Yes, the race will definitely happen–even a little rain won’t dampen our enthusiasm!
Where are the restrooms?
Restrooms are located in the main festival area past the finish line area.
I’ve lost someone (child, parent, friend) what do I do?
Go to the starting line or main stage, so staff can make an announcement.